Refund and Returns Policy

At Plumage and Paws, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.

1. Return Eligibility

You may return most new, unopened items within 30 days of receiving your order for a full refund. To be eligible for a return:

Items must be in their original condition and packaging.
Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Items marked as final sale
Products that have been used or damaged

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email us at Sales@plumageandpaws.com or call us at for +1 (510) 761-8415 to request a return authorization.
Package the Item: Ensure the item is securely packaged in its original packaging.
Ship the Item: Send the item back to the address provided in the return authorization. You are responsible for return shipping costs unless the return is due to our error.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and will be credited to your original payment method.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and will send a replacement at no additional cost.