FAQ for Plumage and Paws

Welcome to the Plumage and Paws FAQ section! Here, you’ll find answers to common questions about our products, orders, shipping, and more. If you can’t find what you’re looking for, feel free to reach out to our customer support team.

1. What types of products do you offer?

We offer a range of eco-friendly pet accessories, including collars, leashes, toys, grooming supplies, and more. All our products are designed with both style and sustainability in mind.

2. How do I place an order?

To place an order, simply browse our website, add items to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment information to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.

5. What is your return policy?

We accept returns of most new, unopened items within 30 days of delivery. To be eligible for a return, items must be in their original condition and packaging. Please refer to our Refund and Returns Policy for more details.

6. Do you offer international shipping?

Currently, we only ship within the United States. We do not offer international shipping at this time.

7. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and will send a replacement at no additional cost.

8. How can I contact customer support?

You can reach our customer support team via email at sales@plumageandpaws.com or by phone at +1 (510) 761-8415. Our support hours are Monday to Friday, 9 AM to 5 PM PST.

9. Do you have a loyalty or rewards program?

At this time, we do not have a formal loyalty or rewards program, but we often run promotions and discounts. Be sure to sign up for our newsletter to stay updated!

10. How can I stay updated on new products and promotions?

You can sign up for our newsletter on our website to receive updates about new products, special promotions, and exclusive offers directly to your inbox.

If you have any other questions or need further assistance, don’t hesitate to reach out! Thank you for choosing Plumage and Paws!

11. How do I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at sales@plumageandpaws.com or call us at +1 (510) 761-8415. Once an order has been processed or shipped, we may not be able to make changes.

12. Are your products eco-friendly?

Yes! At Plumage and Paws, we are committed to sustainability. Our products are made from eco-friendly materials, and we prioritize environmentally responsible practices in our sourcing and packaging.

13. What should I do if I forget my account password?

If you forget your password, you can reset it by clicking the “Forgot Password?” link on the login page. Follow the instructions in the email you receive to create a new password.

14. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately. We can make changes if your order has not yet been processed or shipped.

15. What if my order is lost in transit?

If your order is lost in transit, please contact us as soon as possible. We will work with the carrier to investigate the issue and ensure you receive your order or a replacement if necessary.

16. How can I provide feedback or suggestions?

We welcome your feedback! You can share your thoughts by contacting us at sales@plumageandpaws.com. Your insights help us improve our products and services.

17. Are there any care instructions for your products?

Many of our products come with specific care instructions to ensure longevity. Please refer to the product descriptions on our website for details, or contact us if you have questions.